1. Bookings

All reservations are subject to availability. We recommend booking in advance to avoid disappointment. While we will do our best to accommodate requests (such as table location), these cannot be guaranteed.

We reserve the right to cancel or modify bookings in exceptional circumstances. In such cases, we will make reasonable efforts to notify you in advance.

2. Offers

Promotional offers, discounts, and set menus are subject to availability. We reserve the right to withdraw any offer at any time without prior notice.

Unless otherwise stated:

• Only one offer may be used per table or booking
• Offers cannot be combined with other promotions
• A maximum of £50 discount can be applied across all promotions per visit
• Separate bills are not allowed when using promotions
• Offers are not valid on special dates (e.g., holidays, events), unless explicit permission has been granted and notified at the time of booking

Please check specific terms relating to each offer at the time of booking.

Set Menus

Please note that set menus are priced as a discounted offer and are not eligible for any further reductions, promotions, or offers. Management reserves the right to amend, withdraw, or make exceptions to this policy at any time without prior notice.

GOAT Club Members

The GOAT Club is our exclusive promotion designed to support local clubs, charities, and community groups.

As a member, your club will enjoy the following benefits:

• 20% discount on your total food and drink bill, available 7 days a week (maximum discount of £50 per visit).
  Please note we are typically closed on Mondays, except on Bank Holidays when the discount still applies.
• 25% discount on all takeaway orders that are collected and placed directly with the restaurant (maximum discount of £50.00 per order).

This promotion is not valid in conjunction with any other offer. Management reserves the right to refuse, amend, or withdraw this promotion at any time.

How to Join the GOAT Club

To become part of our GOAT Club network, we simply require:

1. A sanitised copy of your club membership card (a photo is sufficient).
   Our staff will verify this and assign a dedicated promo code for your members, set up exclusively on our tills.
2. A nominated contact person from your club.
   This allows us to share exclusive offers, promotions, and special events for you to pass on to your members.
3. Members must present their membership card along with valid photo ID when visiting.
   Please note: expired membership cards or photo ID will not be accepted.

It’s a great time to join our growing network of local partners and enjoy these generous benefits—we like to think of it as us buying the drinks on your behalf!

Give us a call to arrange membership.

Blue Light Card

All BLC holders will enjoy a great promotion of the following:

• 20% discount on your total food and drink bill, available 7 days a week (maximum discount of £50.00 per visit).
  Please note we are typically closed on Mondays, except on Bank Holidays when the discount still applies.
• 20% discount on all takeaway orders that are collected and placed directly with the restaurant (maximum discount of £50.00 per order).

Blue Light Card holders must present their membership card along with valid photo ID when visiting.
Please note: expired membership cards or photo ID will not be accepted.

This promotion is not valid in conjunction with any other offer. Management reserves the right to refuse, amend, or withdraw this promotion at any time.

Student Discount

All Students enjoy a great discount of the following:

• 15% discount on your total food and drink bill, available 7 days a week (maximum discount of £50.00 per visit).
  Please note we are typically closed on Mondays, except on Bank Holidays when the discount still applies.
• 20% discount on all takeaway orders that are collected and placed directly with the restaurant (maximum discount of £50.00 per order).

To receive this offer you must present the following proof of your student status:

• UniDays membership
• Student Beans membership
• TOTUM membership

Students must present their membership card along with valid photo ID when visiting.
Please note: expired membership cards or photo ID will not be accepted.

This promotion is not valid in conjunction with any other offer. Management reserves the right to refuse, amend, or withdraw this promotion at any time.

Travelodge Discount (Upminster Branch Only)

All patrons and staff of the Travelodge (Upminster branch only) can enjoy the following exclusive discounts:

• 15% off your total food and drink bill, available 7 days a week
  (maximum discount of £50 per visit).

Please note: we are typically closed on Mondays, except on Bank Holidays when the discount still applies.

• 20% off all takeaway orders that are collected and placed directly with the restaurant
  (maximum discount of £50 per order).

To receive this offer, you must present valid proof as follows:

• Patrons:
  A booking confirmation for your stay at the Travelodge Upminster branch.
  The discount is only valid during your stay and cannot be used before check-in or after check-out.

• Proof of employment, such as a valid staff ID card or recent payslip. Staff must be actively employed at the Upminster branch only. If you are employed across multiple Travelodge locations, a confirmation email from the Upminster Travelodge management confirming your assignment to the branch will be required. All patrons and staff must also present valid photo ID when visiting.
  Please note: expired proof of stay/employment or photo ID will not be accepted

This promotion is not valid in conjunction with any other offer. Management reserves the right to refuse, amend, or withdraw this promotion at any time.

Mid-Week Offer

Enjoy 10% off your food and drinks bill when you dine with us on Tuesdays, Wednesdays, and Thursdays.

To redeem this offer, please note the following terms:

• You must subscribe to our mailing list and present the email confirmation as proof. Without this, the discount cannot be applied.
• A maximum discount of £50 applies per bill.
• Separate bills are not permitted when using this offer.
• This offer cannot be combined with any other promotions.
• Management reserves the right to refuse, modify, or withdraw this promotion at any time without prior notice.

Kids Eat for Free

GOAT will run a Kids Eat for Free promotion during local school holidays. The following terms and conditions apply:

• One free kids’ meal with each paying adult meal purchased
  Child must be aged 12 years or under
• Offer applies to items from the kids’ menu only
• Dine-in customers only
• Offer cannot be used in conjunction with any other discounts, offers, or vouchers
• Management reserves the right to refuse, amend, or withdraw this promotion at any time without prior notice
  
  

• Bottomless drinks are available for 90 minutes from the start of your booking (or from the time your first drink is served, where applicable).
• Last orders will be taken shortly before the end of your allocated time.
• Extensions cannot be offered.

• Bottomless Brunch must be purchased by all adults at the table, unless otherwise agreed by management.
• Guests consuming alcohol must be 18 years of age or over. Valid photo identification may be requested.

• Drinks will be served one at a time per guest.
• A replacement alcoholic drink will only be served once the previous drink has been finished.
• The restaurant operates a responsible drinking policy. Management reserves the right to refuse the service of alcohol to any guest who appears intoxicated or whose behaviour is deemed inappropriate or disruptive, in accordance with licensing laws.
• No refund or discount will be provided where alcohol service is refused on these grounds.

• Bottomless drinks are strictly for the guest who purchased the package and must not be shared.
• Sharing drinks may result in the immediate termination of the Bottomless Brunch package for the individual or the entire table without refund.

• Bottomless Brunch is only available when purchased alongside an eligible brunch meal from the menu.

• Please arrive on time for your reservation.
• Late arrivals may result in a reduced Bottomless Brunch duration, as booking times cannot always be extended.

• Tables are allocated for the duration of your reservation only.
• We kindly ask all guests to vacate their table promptly at the end of their booking to allow for subsequent reservations.

• Non-alcoholic alternatives are available upon request.
• The Bottomless Brunch price remains the same unless otherwise stated.

• Please inform a member of staff of any allergies or dietary requirements before ordering.
• Whilst every effort is made to accommodate dietary needs, we cannot guarantee that dishes are free from allergens.

• Cancellations and deposits are subject to the restaurant’s standard booking policy.
• Please notify us as early as possible if you are unable to attend your reservation.

• Management reserves the right to amend menus, drinks selections, pricing, promotions and these Terms & Conditions at any time without prior notice.
• We reserve the right to refuse entry or service to any guest displaying abusive, aggressive, threatening or inappropriate behaviour.
• Management decisions relating to the operation of Bottomless Brunch are final.

• A valid Blue Light Card (BLC) or GOAT Club membership must be presented before payment to receive the applicable discount.
• The discount is available only to the named cardholder or GOAT Club member and applies solely to their own food and/or drink purchases, unless otherwise stated.
• The discount cannot be extended to other guests dining at the same table or sharing the same bill.
• Management reserves the right to request valid photo identification or proof of membership to verify the Blue Light Card holder or GOAT Club member’s identity.
• Blue Light Card and GOAT Club discounts cannot be used in conjunction with any other offer, promotion or discount, unless expressly stated by the restaurant.
• Management reserves the right to amend, withdraw, refuse or suspend either discount at any time, without prior notice and at its sole discretion. This includes, but is not limited to, suspected misuse, fraudulent activity, failure to produce valid membership, or where required for operational, commercial or licensing reasons.

3. Time Allowed on Tables

During busy periods, table time may be limited to:

• A maximum of 90 minutes on Fridays and Saturdays
• On other days, we will accommodate your booking where possible, especially during busy periods

This ensures that all guests have the opportunity to dine with us. If you require additional time, please inform us at the time of booking, and we will do our best to accommodate, subject to availability.

4. Late Arrivals

We kindly ask guests to arrive on time for their reservation.

• Tables may be held for up to 15 minutes after the booking time
• If you arrive more than 15 minutes late, your table may be forfeited, especially during busy periods
• If you expect to be late, please contact us at least 1 hour in advance to retain your booking, where possible

We will always do our best to accommodate late arrivals, but this cannot be guaranteed during peak times.

5. Deposits & No-Shows

For certain bookings, we may require a deposit to secure your reservation.

• Tables of 5 or more guests will be required to pay a deposit
• Deposits are non-refundable in the event of a no-show
• Payments can be made securely via our partner, Stripe
• If you need to cancel or amend your booking, we request adequate notice (typically 24 hours unless otherwise stated)
• Failure to attend your booking without notice will result in the loss of your deposit

We reserve the right to refuse future bookings in cases of repeated no-shows.

6. Gift Vouchers

Gift vouchers are available for purchase and are subject to the following terms:

• Vouchers are non-refundable and cannot be exchanged for cash
• Vouchers must be collected in person from the restaurant at the time of purchase
• Vouchers must be presented at the time of payment
• Vouchers are valid for 6 months from the date of purchase and cannot be used after the expiry date
• No change will be given; any remaining balance may be forfeited unless otherwise stated
• Vouchers may not be used in conjunction with certain offers or promotions, unless explicitly permitted
• Vouchers are sold with a maximum discount of 5%

We are not responsible for lost, stolen, or damaged vouchers.

7. Service Charge & Tips

We do not automatically apply a service charge to any bill.

• Customers are welcome to add a tip to their bill if they wish
• Tips are entirely voluntary and are distributed according to our internal policies
• A service charge may be applied at the manager’s discretion

8. Food & Drink Policy

Only food and drinks purchased from the restaurant are permitted on the premises.

• Guests are not allowed to bring their own food or beverages
• All guests must order food and/or drink to retain their seat
• This policy helps us maintain quality, hygiene, and safety standards for all customers
• Exceptions (e.g., for medical dietary requirements) must be communicated and approved in advance

9. Allergy Awareness

We take food allergies and intolerances very seriously and follow the guidance of the UK Food Standards Agency (FSA).

• Guests must inform our staff of any allergies or dietary requirements at the time of booking and/or when ordering
• Our menu descriptions indicate common allergens, but cross-contamination may occur, so please speak to a team member if you have any concerns
• We cannot guarantee that any dish is completely free from allergens due to shared kitchen equipment
• Our staff are trained to provide advice and take precautions to help reduce the risk of allergic reactions

It is the responsibility of the guest to assess their own risk and make informed decisions when dining with us.

10. Halal Food Policy

All food served at the restaurant is sourced from suppliers that provide halal products.

• We are not affiliated with any halal certifying bodies or associations
• Guests should conduct their own research and make their own decisions regarding halal compliance
• While we take care to source halal products, we cannot guarantee full compliance with all halal certification requirements

11. Pet Policy

We are a pet-friendly restaurant in designated areas only.

• Pets are only allowed in our veranda section
• For the comfort and safety of all guests, pets are not permitted inside the main dining area
• Owners are responsible for the behavior of their pets and must ensure they are well-behaved and supervised at all times
• The restaurant reserves the right to refuse entry to pets that may cause disruption or pose a safety risk

12. Book a Desk

Guests may reserve a desk for a set cost under the following terms:

• The booking fee covers a maximum of 4 hot beverages per desk
• Desk bookings are valid for a maximum of 4 hours or until closing time, whichever is earlier
• During busy periods, customers with a desk booking may be asked to move their seat to accommodate other guests
• Bookings are subject to availability and must be made in advance

13. Staff Conduct & Respect

We are committed to providing a safe and welcoming environment for both our guests and staff.

• All guests are expected to treat our staff with courtesy and respect at all times
• Verbal or physical abuse towards staff will not be tolerated
• Management reserves the right to take legal action or involve authorities in cases of abuse
• The restaurant reserves the right to refuse service or remove guests who behave inappropriately

14. Alcohol Policy

The service of alcoholic beverages at our restaurant is subject to the following terms:

• Guests must be 18 years or older to be served alcoholic drinks
• Alcoholic drinks cannot be taken off the premises
• We reserve the right to refuse service of alcohol to any guest at our discretion
• Photo ID must be shown when requested to verify age

15. Complaints

We aim to provide all guests with a positive dining experience.

• Any complaints or concerns should be raised directly with restaurant management at the time of your visit, where possible
• Management will investigate complaints promptly and fairly
• Written complaints can also be submitted via email or through our contact form, and we will respond within a reasonable timeframe
• We appreciate constructive feedback and will take it into account to improve our service

16. Lost Property

The restaurant is not responsible for any personal belongings left on the premises.

• Guests are responsible for their own belongings at all times
• Any items left behind will be held for a reasonable period, after which they may be disposed of or donated
• We accept no liability for loss, damage, or theft of items left at the restaurant

17. Damage to Property

Guests are expected to treat the restaurant premises, furniture, and equipment with care.

• Any damage caused by guests—whether intentional or accidental—will be charged to the responsible party
• Management reserves the right to seek full reimbursement for repairs or replacement of damaged items
• Guests causing damage may also be refused future service

18. Social Distancing & Health

We are committed to maintaining a safe environment for all guests and staff.

• Guests are encouraged to follow any social distancing measures in place at the time of their visit
• Tables may be spaced or adjusted to ensure the safety of all guests during busy periods
• Guests who are unwell are asked not to visit the restaurant and to follow current public health guidance
• The restaurant reserves the right to refuse entry or service to anyone who poses a health risk to others

19. Refunds

Refunds are only issued at the discretion of management.

• Management reserves the right to refuse a refund for any reason
• Any requests for refunds should be raised promptly with management
• Decisions regarding refunds are final and binding

20. Toilet Use Policy

Toilet facilities are for the use of our paying customers only.

• Guests must be seated and have purchased food and/or drink to use the facilities
• Non-customers are not permitted to use the toilets
• The restaurant regularly cleans the toilet areas and expects customers to respect them and not make a mess
• Management reserves the right to refuse access to anyone not complying with this policy

21. Wheelchair & Accessibility Policy

We are committed to making our restaurant accessible to all guests.

• The restaurant has wheelchair access throughout the premises
• Disabled toilet facilities are available for guests who require them
• Staff are happy to assist guests with mobility needs where possible
• Guests with specific accessibility requirements are encouraged to inform us at the time of booking so we can best accommodate their needs

22. Children Policy

We welcome families and children at our restaurant, but we ask that parents and guardians ensure the safety and comfort of all guests.

• Children must be supervised by an adult at all times
• Guests are responsible for the behavior of their children
• High chairs and booster seats are available upon request, subject to availability
• Children must be seated at a table and purchase food and/or drink in line with our Food & Drink Policy
• Management reserves the right to ask disruptive children or families to leave if necessary

23. Payment Policy

All payments at the restaurant must be made at the time of service.

• We do not offer credit to customers under any circumstances
• Guests should not request to pay at a later time
• Payments can be made via cash, card, or our approved payment partners
• Management reserves the right to refuse service if payment terms are not adhered to

24. Special Food Requests

We strive to accommodate special food requests wherever possible.

• If a customer has a food request that is not readily available, we will try to provide it
• Special requests cannot be guaranteed during busy periods
• Guests are encouraged to inform us in advance so we can do our best to accommodate their request
• Birthday or special event cakes are allowed, but must not contain nuts, as this is a nut-free restaurant